Overview

In the event your FortiToken Mobile app does not have your token for logging into the VPN, please follow the instructions below for replacing your VPN token.

Steps

Troubleshooting

Steps

1. Launch the FortiToken Mobile App
   • Open the FortiToken Mobile app on your mobile device.
2. Delete the Existing Token

   • Tap Manage at the top of the screen.

     

     You will see a red circle with a minus (-) sign to the left of your current token.

     Tap the red minus (-) icon, then confirm that you want to delete the existing token.

     
3. Add the New Token

   • After the old token has been removed, tap the plus (+) icon located to the right of the Manage button.

     

     The app will open the Scan Barcode screen.

     Using your device’s camera, scan the QR code (barcode) included in your FortiToken activation email. Once the QR code is successfully scanned, your new token will be activated and ready to use.

Troubleshooting

If the app is unable to scan the QR code:

1.       Verify that FortiToken Mobile has permission to access your device’s camera.

2.       If camera access is disabled, enable it in your device’s settings and try scanning again.

3.       If scanning still does not work, tap Enter Manually at the bottom of the screen and enter the activation code provided in your FortiToken activation email.